Support Center

Archives and Quotas

Last Updated: Apr 12, 2019 05:08PM PDT
This article explains :Recover Archives and Quotas, and how to configure them.

Introduction
:Recover is an optional component that lets you store individuals versions of protected materials and recall them at any time, with very little effort. When operating with :Recover enabled, clients by default use the Hybrid Conversion mode of operation rather than Optimized Offloading. For details related to Conversion Modes, refer to the article, Operating Modes.

:Recover is licensed for/ applied to an entire Organization, though must be individually enabled for each Organization Account. For Individual Accounts, once :Recover is licensed, it is automatically activated. For details, refer to the article, License and Components Interface.


The remainder of this article explains :Recover Archives and Quotas, how they affect stored content, and how to configure details. For general information, refer to the article, Using :Recover.

Configuration
Organization Administrators and Delegates enable/ disable :Recover for Organization Accounts using the Administer Users display, accessible from the notification icon's context menu:



Organization Quota
:Recover Quota is applied to an Organization as a whole. In this example, the Organization Quota is 2.5 GB, with the current Account allocating 500 MB for storage. This value can be changed by choosing the target Account, choosing Edit, modifying the Acct Quota amount (matching the state shown above), then choosing Save. Be sure to check :Recover to activate the service for the target Account, since the Quota is always present and can always be changed (see below).

The Available figure shows how much more you can add to the existing Quota value, i.e. you could choose to use all available space by entering 2500 in this example. Obviously, this would leave nothing for other users, though you can return and make changes to this figure at any time.

Individual Account Quota
Quota manipulation is slightly different for Individual (non-Organization) Accounts, and its' value is available in the Account Configuration display, also available from the notification icon's context menu. Changes cannot be made from this interface - Quota adjustments must be handled with email to support@definisec.com.

Configuration Caveats
Every Account is assigned a default Quota when it is created, regardless of whether or not :Recover is enabled and/ or activated. This provides a starting point with which to work, and it can be changed at any time - even if not active for the target Account (except for Individual Accounts, which require Support requests for changes, as noted above).

When the Quota is Met (Hybrid Conversion)
When using Hybrid Conversion and converting a file that would end up storing more data in the Archive than allowed for the Account's Quota, the file is converted using Optimized Offloading and you are presented with notification via the system tray popup/ toaster. You will also find related Host Debug Log entries describing this dynamic action.

Retention Policy; When The Quota Is Met (Double Conversion Mode)
When you convert a file that would end up storing more data in the Archive than permitted by your remaining Account Quota, the system attempts to remove the oldest files in the Archive to make space. This can sometimes require removal of more than one file. Each removed file is listed in the File Report and noted as a Quota Limit operation just before the file sequence entries. In the (abbreviated) example below, version 3 of the same file being converted (protected/encrypted) was removed to make space:


Don't forget that the system always starts with the oldest file in the Archive, not old versions of the file you're converting. This example just happened to end up using the source file because its' oldest version was the oldest in the Archive.

IMPORTANT: This operation does NOT currently apply to Hybrid Conversion, only to Double Conversion. Retention Policy will be applied to Hybrid Conversion in the near future.


Retention Constant; Keeping The Last xyz Versions
The system will never remove any of the last xyz versions of any file (by default 3). If there is not enough material older than the, "xyzth" version of a file, the operation will fail and you will receive a Quota Violation notification. If at this point you right-click the notification tray icon and choose, Display Logfile, toward the end of your file you will see the following (or similar):


00018728 - [2015/11/10-12:57:18:786] -ERROR-    CryptoServer     SendFile (Close) failed; the given file pushes the archive past the quota. Check with your Administrator to adjust policy or make more room.

This error is not generated until the end of an attempted conversion since KODiAC relies on the actual size of the data rather than the filesize claims of the OS or other resources.

IMPORTANT: You cannot, at present, change the Retention Constant once your Account or Organization has been provisioned.

Increasing Quota Limits
Organization Administrators and Delegates can increase Quota limits for Organization Accounts. If your Organization needs more overall space, you can request an increase by contacting Support or you Definisec Representative.

Archive Scope
SSProtect stores additional data associated with system state and user behavior, which does not affect Account Quota - only managed file content accrues Quota storage space.

Managing Server Content
The Archive cannot be modified by Administrators, Users, or Delegates, though it can be viewed and used as a source for Restore, Replicate, and :xRecovery operations (see below). Files that are converted (protected/encrypted) get stored in the Archive until the Account Quota is met or until removed to make space for new items (based on Retention Policy). As noted in prior text, Retention Policy determines which of the oldest files are candidates for removal, and which must be maintained.

:xRecovery
:xRecovery is an additional, optional system component providing Disaster Recovery services using your :Recover Archive. :xRecovery allows Privileged Account holders to request, acquire, store, and securely access complete Archive sets of managed data for a single Individual Account, a single Organization Account, or for all Organization Accounts at one time.

For details, refer to the article, Abbreviated Procedures for :xRecovery.


For More Information
For information regarding product features and content, consult the Document Index, or send email with specific questions to support@definisec.com.

 

This article was updated w/ v9.1.5 of the :Foundation Client

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