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Updating the :Foundation Client

Last Updated: Apr 07, 2019 09:28PM PDT
This article shows you how to update SSProtect while managing Organization Target Versions.

Automatic Updates
SSProtect uses an automatic, self-service Update procedure that is simple to use yet maintains enough flexibility that it can serve both Individual and Organization Account needs.

Login Update Notification
Update notification takes place after successful SSProtect Login, however before other managed activities are permitted. Privileged Organization Users and Individual Account holders can dismiss Update prompts, bypassing Update procedures, then continue using the software.

Non-Privileged Organization Users, on the other hand, are only allowed to bypass or ignore Update operations one time for each new Version that is made available. Subsequent SSProtect Login attempts, for a given Version, require (successful) Update execution before Login will establish a new Session and permit further operation.s

This approach seeks to avoid the inconvenience of a forced Update that would otherwise be required before you could follow-through with a few simple tasks you set out to accomplish, for example. As such, you instead have the ability to proceed, without interruption, then return at a later time to execute the Update procedure.

You can, of course, perform the Update operation immediately, and with FAST UPDATE as described below, may find that this is most often the best coarse of action.

Update Performance
SSProtect Updates, when applied in entirety, are relatively quick. FAST UPDATEs, on the other hand, are exceptionally fast, and can complete in a matter of seconds. See the end of this article for details.

Update Windows Account Privileges and Elevation
Some Updates require privilege escalation to execute, though with every release the need to do so is avoided as much as possible, at priority. In general, FAST UPDATE does not require elevation.

When elevated privileges are required for an Update, you may be prompted by the OS to permit ongoing operation. This is affected by your Login Credentials, User Account Control settings, and a variety of other settings. When your Windows Account does not permit privilege elevation, and the requested Update process requires it, you will have to rely on those responsible for managing the host environment (usually your IT department) for assistance. Contact our Support team for details.

Managing Organization Updates
The Update process has been designed to facilitate procedural/ administrative review and qualification before managed users - Organization Accounts - are able to apply changes. This gives you the freedom to decide if and when to distribute SSProtect Updates. As such, Privileged Users receive Update notification for the latest available :Foundation Client release, though Non-Privileged Users do not have visibility until after a Privileged User sets the Organization Target to the newly-available Update.

Procedure for Releasing an Update to Non-Privileged Organization Users
When you Login to SSProtect as an Administrator or Delegate for an Organization, you will not only be prompted to Update your own software, but also given the ability to release the Update for the rest of the Organization (as noted above):

  1. Login to SSProtect
  2. From the Notification Tray, click the SSProtect icon to display the Context Menu
  3. Choose the Administer Resources menu item
  4. Click Set Version to synchronize the Organization target version with the latest release:

Once you carry out this task, Set Version will change to Revert while the associated text changes to reflect the new state, in this case, Targeting 9.1.4, Revert to 9.1.3. Subsequent SSProtect Login by Non-Privileged Users triggers independent Update to v9.1.4.

Reverting to Previous Versions
You can back out of an Update by returning to the Administer Resources interface to use the Revert button that replaces Set Version as noted above. This re-targets Non-Privileged Organization User Login to the previous Release and allows you to, "skip" an Update. Refer to use of the Suppress button, below.

NOTE: If any host has proceeded to Update with the most recent Update package, and you wish to have them return to a version after using Revert, you will have to manually uninstall the software and re-install the older package. Remember that Set Version and Revert modify the visibility of an SSProtect Release to Non-Privileged Organization Users, which in turn affects Update logic. At present, Update logic does not implement automatic downgrades.

Suppressing Privileged Update Notification
Privileged Organization Accounts and Individual Account holders can Suppress Update notification displayed during SSProtect Login, effectively bypassing Update for a specific Target (or Version). Navigate to the Administer Resources display and, when an Update is available, click Suppress. This is a toggle control - use Unsuppress to undo your action.

NOTE: Suppression is specific to the Update available at the time it is activated, and it applies to all Accounts on the local host computer regardless of Organization membership. If a new Update is released, Suppression is, "reset" so you have visibility into and use of the newer package.

SSProtect supports a unique Update capability, in most cases, that performs Updates in 5-10 seconds. When a FAST UPDATE is available, it is specifically noted in the Update prompt. Accepting the prompt applies the changes in several seconds before returning to the Login prompt for further operation with the new version.

Check Auto FAST to have your Organization Users bypass FAST UPDATE notification and automatically download/ install FAST UPDATE packages. This procedure is, as noted, very quick though it requires end-users to re-enter Login credentials on completion. De-selecting the checkbox not only ensures Privileged Users are first prompted before FAST UPDATEs are launched, but also affords each User a single, "Grace" Login with the existing software Version. Subsequent Login, as noted, will then require FAST UPDATE before a new SSProtect Login Session can be established.

Privileged Organization Users can download the latest packages for the :Foundation Client, FAST UPDATE, and also for the Outlook :Email Add-In. This allows teams to deploy and test each in their own environments before releasing a new Update to Organization Users.

Choose the Packages button and follow the prompts to pick a target folder for the downloaded files.The resulting packages are named by their type and (latest released) version, as follows:


Once you choose your target folder and acknowledge any required overwrite (for existing packages of the same name), you will see progress information and a completion message. Refer to your Local Debug Log for details.

Main_* is the :Foundation Client full installation package which will mirror the :Shell state of the caller, i.e. it will be the Primary Package when :Shell is enabled, else it will be the Alternate Package (without the filesystem driver). Also note that target versions are the latest released by your ISP, not the version assigned to your Organization. For more information, refer to the article, Install and Update Details.

Additional Resources
For further technical details, see the article, Install and Update Details. You can also search this site for more information on various topics, or use 
this link to submit a specific request. You can also send email directly to, and our staff will respond to your needs as soon as possible.

In the meantime, don't forget to check out our primary website and Insights columns for information on current trends, security topics, and how our technologies relate.


This article was updated w/ v9.1.4 of the :Foundation Client

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